Sellers can qualify for the TrustMark by demonstrating a track record of sales via Paymate and consistent delivery and accepting the Terms of the TrustMark Program.

Paymate offers a trusted and reliable service for the safe conduct of electronic commerce between businesses and individuals. Our service incorporates many safeguards and world-class risk management systems and processes to reduce the incidence of fraud to protect both buyers and sellers.
To further encourage safe trading online, Paymate is pleased to offer the TrustMark Program that reduces risk and costs for our clients.  See:

Paymate TrustMark Program Terms for Buyers

• These Terms are to be accepted by the Buyer as a condition of using the Paymate service and acceptance of the Paymate Terms of Use.
  
• Only tangible goods are eligible for protection under the Paymate TrustMark Program, i.e. intangible goods such as services, goods delivered electronically and subscriptions are not eligible for protection.
  
• The Buyer must use a Paymate payment service for the purchase of goods from the Seller, in a single payment for the entire purchase.
  
• The Buyer must retain a copy of the description of the nature and condition of goods provided in writing at the point of sale, whether physical store, auction listing or website page.
  
• The Buyer can claim a refund only on return of goods in original condition at the Buyer's cost to the Seller, when the goods are substantially not as described, with Paymate's reasonable assessment on the matter being considered final; the Buyer can claim a full refund, less any Paymate fees, if the goods are not received at all.

Paymate TrustMark Program Terms for Sellers

• These Terms are to be accepted by the Seller as a pre-requisite condition of displaying the "Paymate TrustMark" logo.
  
• Only tangible goods are eligible for protection under the Paymate TrustMark Program, i.e. intangible goods such as services, goods delivered electronically and subscriptions are not eligible for protection.
  
• The Seller must be registered with Paymate with a Standard, Economy, Professional, Premier or eBusiness Account.
  
• The Seller MUST meet at least criteria A with ONE of b, c or d criteria for approval by Paymate, at Paymates' discretion , into the Paymate TrustMark Program:
• Continuous registration with Paymate over a minimum of 60 calendar days and receipt of at least 15 payments via Paymate; AND
  
• An auction feedback rating of 97 or more points; OR
  Two forms of identification provided to Paymate Client Services via facsimile or mail valid passport, valid driver's license or utility bill; OR
  
• Australian Business Number and website URL.
  
• The Seller must provide a true and correct description of the nature and condition of goods for sale via Paymate, in writing at the point of sale, whether physical store, auction listing or website page.
  
• The Seller must confirm this item(s) description and final price, including packaging, shipping, and other costs as agreed with the Buyer in an email or Paymate eInvoice sent to the Buyer when requesting payment.
  
• Goods must be shipped with insurance value of at least the amount of payment by the Buyer.
  
• Goods must be shipped to the Buyer's address as provided by Paymate, regardless of any different address that may be provided by the Buyer, unless explicitly authorised by Paymate in writing. Payments for goods shipped to countries not included in Paymate List of Destination Countries are not protected by this Program.
  
• The Seller must retain Proof of shipment in original form as provided by the shipping service provider, e.g. Registration or Shipment Tracking Number or Air Way Bill Number.
  
• For goods with a sale price of AUD 500.00 or more, the Seller must procure a Proof of Receipt by the Buyer via a signature provided to the Shipping Service Provider, as provided by courier companies such as DHL.
  
• The Seller will remain liable for provision of goods as described under their Terms of Sale and Paymate's Terms of Trade as accepted here.
  
• The Seller must refund the price paid by the Buyer (including the Seller's shipping costs) if goods are substantially not as described, with Paymate's reasonable assessment on the matter being considered final.
  
• The Seller must take all reasonable steps to avoid risky transactions, especially when advised by Paymate of any risk factors identified, prior to shipment of goods.